Complaints | Good Shepherd Catholic Primary School

Complaints

Complaints Procedures

Your child is entitled to receive a broad and balanced curriculum at school, including all the subjects of the National Curriculum and Religious Education.  Schools must also make arrangements for a daily act of collective worship (assembly).   In addition each school must have a charging policy, which explains which school activities will be subject to a charge.  If you feel any matters are not being properly handled as far as your child is concerned, then you may make a complaint.

It is hoped that most complaints can be solved by talking to your child’s teacher or Headteacher and making sure there are no misunderstandings.  However, parents or guardians have a right to make a formal complaint.  A copy of the Complaints Procedure can be obtained from each school and the
City Council’s website contains some information and advice.

The address is: www.coventry.gov.uk/ccm/navigation/education-and-learning/schools-and-colleges/complaints-about-schools